Australian customers call and message after hours and buy from whoever answers first. The agent picks up within 10–30 seconds, qualifies the enquiry, books the quote or inspection and logs everything in your CRM — from Perth to Brisbane.
Plans from $144/mo.
Many Australian businesses still run on phone calls and website forms, and a missed call after hours is often a lost job. The agent answers around the clock and hands your team qualified enquiries in the morning.
Australia spans several time zones, and enquiries arrive while your team is on site, on the road or off for the weekend. The agent covers every channel at once — phone, web chat, SMS and WhatsApp.
Outbound calling has to follow the Do Not Call Register, the telemarketing industry standard on calling hours and the Spam Act for messages. The most profitable starting point is your inbound enquiries and your existing customer list.
Examples of businesses where the agent takes the first reply, qualification and follow-up:
Trades and home services
Plumbers, electricians, HVAC and roofers: the agent answers the call while you are on the tools, works out the job, and books the quote or the callout.
Solar and battery installers
Quote requests from the power bill: the agent collects the details, qualifies the property and books the site assessment.
Real estate agencies
Buyer and rental enquiries on listings: qualification, inspection bookings and follow-up after open homes.
Mortgage and finance brokers
First conversation, borrowing basics and booking a call with the broker.
Dental, physio and cosmetic clinics
New patient enquiries, prices and bookings, with confirmations and reminders.
Car dealerships
Quotes, finance and test drives: qualification and booking with the sales consultant.
Private colleges and international education
Course enquiries, entry requirements and booking a call with an admissions advisor, in the student's language.
Gyms and fitness studios
Trial passes, memberships and winning back lapsed members.
Tourism and hospitality
Tours, accommodation and group enquiries: instant answers and follow-up on quotes.
Online stores
Product, delivery and a payment link inside the chat; abandoned cart recovery.
Law and accounting firms
First enquiry, matter qualification and booking with the right professional.
B2B and SaaS companies
Lead qualification and demo booking for the sales team.
phone, website chat, SMS, WhatsApp: the agent covers every channel at once, with no queue at night or at peak times.
The same rules apply to an AI agent and to a human rep. These are the main rules for contacting customers by phone and message:
Privacy Act 1988 and the Australian Privacy Principles
Govern how businesses collect, use and disclose customers' personal information, including for direct marketing.
Official source ↗Do Not Call Register
Numbers on the register must not receive telemarketing calls unless the person has consented; wash your list before a campaign.
Official source ↗Telemarketing industry standard and the Spam Act 2003
Set permitted calling hours and identification rules for telemarketing calls, and require consent for commercial messages.
Official source ↗Checked: October 6, 2026 · This is guidance, not legal advice. Confirm your situation with a local lawyer.
At launch our team connects the agent to your CRM, telephony and channels. The most widely used in Australia:
CRM
Telephony
Channels and services
Your system isn't listed? We connect it over API and webhooks — our team sets the integration up during launch.
We handle customer data in line with the Privacy Act 1988 and the Australian Privacy Principles: collection for a clear purpose, restricted access and secure storage.
Outbound campaigns are washed against the Do Not Call Register and keep to the calling hours set by the telemarketing standard.
Conversations, call recordings and customer records are kept in the platform's database and, if you connect one, in your CRM; access is limited to your team by role. If the law or your regulator requires the data to stay in Australia, we host it on servers in Australia.