Sales Workshop
For inbound — the other side of sales

AI receptionist: customers to your team, sales pitches to a report

The AI receptionist answers every inbound call and message, works out within 15 seconds whether the caller wants to buy from you or sell to you, and only puts the first kind through. Anyone trying to sell gets a polite hearing; their offer is broken down into fields and lands in your report.

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Sound familiar?

Where the money leaks

Everyone picks up the phone

A salesperson who should be closing deals spends half the day telling yet another agency you don't need advertising. Each interruption costs not the minute on the phone but the time it takes to get back to work.

Customers wait in the same queue

While the line is busy with a 'partnership proposal', a real buyer listens to the ringtone and goes to a competitor. The inbound flow isn't split — your most valuable call competes with spam on equal terms.

Good offers get lost

Among dozens of calls there are some that would genuinely save money: cheaper logistics, lower card-processing fees, a better contractor. But nobody listens — all inbound calls have long looked the same.

Scenarios

How the agent tells a customer from a seller

1

Answers on the first ring

The agent picks up around the clock — at lunchtime, at night and on public holidays. No missed calls and no busy lines.

2

Finds out why they're calling

One short question instead of a five-option menu. The agent understands natural speech and works out from the meaning whether the caller is buying from you or selling to you. At the slightest doubt, it puts the call through to a person.

3

Customers go straight to people

Buyers and existing clients are put through to a manager or the right department in seconds. If everyone is busy, the agent takes the enquiry itself and logs it in your CRM.

4

Sellers get a questionnaire

People offering services are politely asked the agent's questions: what, how much, on what terms. The answers go into the summary, and your team never even hears about the call.

5

A summary instead of noise

Once a week — or straight away if an offer is urgent — the agent sends a review: what deserves attention, where there's room to negotiate and what was declined. Every conversation comes with a recording and a transcript.

6

Lets callers through by your rules

A list of numbers that always get through, the purchase categories you care about, opening hours and call routing — you describe them in plain words, like instructions for a new receptionist.

24/7

no queue on the line

15 s

to tell a buyer from a seller

0

missed calls

1 email

instead of dozens of sales calls

Figures describe how the AI receptionist scenario works, not a specific client's results.

FAQ

Frequently asked questions

What if the agent mistakes a customer for a salesperson?
The decision isn't based on a single word but on the purpose of the call: the agent asks a clarifying question and puts the call through to a manager at any doubt. Erring on the customer's side is cheaper than losing them — that rule is built into the scenario. Every borderline call is flagged in the report so you can adjust the criteria.
Will customers have to talk to a robot?
They hear an ordinary greeting and one question — what they're calling about. Then the call goes to a manager or the right department. It's faster than a five-option phone menu and doesn't put people off the way 'press 1' does.
What about regular partners and important numbers?
You set a list of numbers that are connected directly, with no questions. Contractors, the bank, accounting — any contact that shouldn't go through screening.
What happens to offers the agent declines?
Nothing is lost. Every conversation is saved with a transcript, fields (what's offered, price, terms, contact) and the reason for the assessment. You can open a declined offer at any time and come back to it.
Is the agent rude to people trying to sell?
No. It listens politely, asks three or four specific questions and says it will pass the information on. That's better for your reputation than a hang-up: markets are small — today they sell to you, tomorrow they buy from you.
Do we need to change our telephony?
No. The agent sits in front of your current number and can transfer calls to internal extensions. Setup happens on your PBX's side and takes a few days.
Can it be combined with an AI sales rep for outbound?
Yes — it's the same agent with different scenarios. Some companies start with inbound, where the effect shows in the first week, and then add calling their client list and handling leads.
How is this better than a human receptionist or a phone menu?
A human receptionist works eight hours — minus holidays and sick days — and judges callers by ear. A phone menu makes customers hunt for the right option, and some of them hang up. The AI receptionist works around the clock with no queue, understands the purpose of the call from the conversation and leaves a questionnaire and a transcript for every seller.
What does it cost?
The AI receptionist runs on the voice agent — the PRO plan, from $683/mo: inbound calls and all messaging channels. If you want it set up for you, Business — from $1,334/mo, launched in 3–5 business days.

Put an AI sales rep to work in your industry

Plans start at from $144/mo — less than one sales hire. Start on the platform yourself, or take Business and we set it up for you in 3–5 days.

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